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Farzana Gunny- In-House lead – NAPPI and PBS trainer

One of our organisation’s driving forces is to develop person-centred approaches using the NAPPI (Non-abusive Psychological and Physical Intervention) Positive Behaviour Support Model, which is tailored to meet the specific needs of our service users. It is proven that the most effective way to support individuals who present behaviours of concern is to teach both them and the staff team the least restrictive methods and most empowering skills possible.


Unlike some care providers, we do not train in self-defence but in self protection, with minimum impact to individuals and staff.  A majority of situations can be deescalated in advance through early identification of triggers, psychological insight and positive behaviour reinforcement.


To ensure consistency of working practice and support we adopt the NAPPI PBS model which is delivered through extensive and experiential training, workshops and regular refresher courses, all personalised for each service user, best enabling staff to:

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  • Work in partnership with the person being supported and the people important to them; family, friends, advocates; and other professionals

  • Establish the need for behaviour support, based on the results of assessment and analysis

  • Provide a baseline on the frequency and intensity of behaviour which presents as a challenge

  • Support the development of positive, person-centred behaviour support plans, with emphasis on improving the service user’s overall quality of life.

Positive Behaviour Support Plans are based on the findings of the behavioural assessment, and risk assessments, and will:

  • Include primary and secondary prevention strategies aimed at behaviours of concern from occurring

  • Provide concise details of preferred communication methods

  • Identify stress factors or the triggers that may lead to behaviours of concern

  • Give clear guidelines for our staff so that the early signs of agitation and distress can be recognised, and identify or manage the triggers, thereby preventing behaviour from further escalation

  • Address environmental stress factors

  • Support the development of skills, such as communication, ADLs, coping and tolerance skills and resilience

  • Create and Increase opportunities for meaningful activities and social inclusion.

Testimonials from attendees of previous training sessions

“I have developed new skills, knowledge and techniques, and now able to deal with physical and verbal abuse; and how to assess an individual and be able to think, speak and act with each individual”

~ Name

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